Privacy Policy

This Privacy Policy explains how Rizzio Casino ("we", "us", "our") collects, uses, stores and protects personal information when you visit or use our website at justrizzio.com (the "Platform").

We take your privacy seriously. This Policy is written in plain language so you can understand exactly what happens with your data. By using the Platform, you agree to the practices described in this document.

This Policy applies to all visitors, registered players and anyone who contacts us through any channel. If you do not agree with any part of this Policy, please stop using the Platform.

We collect only the information that is necessary to provide our services safely and effectively. This falls into two categories:

Information you provide directly: full name, date of birth, email address, residential address, phone number, username and password, payment method details, identity documents submitted for verification (KYC), and any communication you send to our support team.

Information collected automatically: IP address, device type and operating system, browser type and version, pages visited and time spent on the Platform, referral source (how you arrived at the site), and approximate geographic location based on IP.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is strictly required for identity verification under our licensing obligations.

We use your personal data for the following purposes:

Account management — to create and maintain your player account, verify your identity and process your registration.

Service delivery — to process deposits and withdrawals, provide access to games and features, and apply bonus offers to your account.

Security and fraud prevention — to detect suspicious activity, prevent money laundering and comply with our obligations under our gaming licence.

Customer support — to respond to your queries, resolve disputes and provide assistance when you contact us.

Legal compliance — to meet our obligations under applicable laws and our gaming licence, including age verification and responsible gambling requirements.

Communications — to send you transactional messages related to your account, and promotional offers where you have opted in. You can unsubscribe from marketing communications at any time.

Platform improvement — to analyse how the Platform is used in aggregate (non-identifiable) form so we can improve navigation, performance and user experience.

We process your personal data on the following legal grounds:

Contract — processing is necessary to perform our contractual obligations to you as a registered player.

Legal obligation — processing is required to comply with our gaming licence, anti-money laundering obligations and applicable laws.

Legitimate interests — we process certain data to protect the security of the Platform and prevent fraud, where this does not override your rights.

Consent — where we send you marketing communications, we do so only with your consent, which you can withdraw at any time.

We do not sell your personal data to third parties. We share information only where necessary, with the following categories of recipients:

Payment processors — to handle deposits and withdrawals securely. These providers are contractually bound to use your data only for payment processing.

Identity verification services — to confirm your age and identity as required by our licensing obligations.

Game software providers — limited technical data may be shared with providers to deliver gameplay and ensure fair play.

Regulatory and legal authorities — where required by our gaming licence or by law, we may disclose information to relevant authorities.

IT and hosting providers — companies that support the technical operation of the Platform, under strict data processing agreements.

All third parties who receive your data are required to handle it in accordance with applicable data protection standards.

We use cookies and similar technologies to make the Platform work correctly and to understand how it is used.

Essential cookies are required for the Platform to function. They enable login sessions, security features and basic navigation. You cannot disable these without affecting your ability to use the Platform.

Analytics cookies help us understand how visitors use the Platform in aggregate, anonymous form. We use this information to improve the user experience.

Preference cookies remember your settings such as language and display preferences.

Marketing cookies may be used to deliver relevant promotions where you have consented. You can manage your cookie preferences through your browser settings at any time.

We retain your personal data only for as long as is necessary for the purposes set out in this Policy.

Account data is kept for the duration of your active account plus a minimum of five years following closure, as required by our gaming licence and anti-money laundering obligations.

Transaction records are retained for a minimum of five years.

Support communications are kept for up to three years.

Marketing consent records are kept until you withdraw your consent.

After the applicable retention period, your data is securely deleted or anonymised.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to access — you can request a copy of the personal data we hold about you.

Right to rectification — you can ask us to correct any inaccurate or incomplete information.

Right to erasure — you can request deletion of your data in certain circumstances, subject to our legal retention obligations.

Right to restriction — you can ask us to limit how we process your data in specific situations.

Right to object — you can object to processing based on legitimate interests, including marketing.

Right to data portability — you can request your data in a structured, machine-readable format.

To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction or disclosure.

All data transmitted between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology. Sensitive data such as payment information is handled by PCI-compliant processors.

Access to personal data within our organisation is restricted to staff who need it to do their jobs, and all staff are bound by confidentiality obligations.

Despite our best efforts, no system is completely secure. If you believe your account has been compromised, please contact us immediately.

Our Platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18.

We use age verification procedures at registration and reserve the right to request further documentation at any time. If we discover that a minor has registered, the account will be closed immediately and all funds returned.

If you believe a minor has created an account on our Platform, please contact us immediately at [email protected].

Rizzio Casino operates as an offshore platform. Your data may be processed in countries outside your country of residence, including countries where data protection laws may differ from those in your jurisdiction.

Where we transfer data internationally, we ensure appropriate safeguards are in place, including contractual clauses that require recipients to protect your data to the same standard as this Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on the Platform.

The date at the top of this Policy shows when it was last updated. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. We are available 24/7 and will respond promptly to all privacy-related enquiries.