Terms of Service

These Terms of Service ("Terms") govern your use of the Rizzio Casino platform located at justrizzio.com ("Platform"). By registering an account or using the Platform in any way, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree to these Terms, you must not register or use the Platform. We reserve the right to update these Terms at any time. Continued use of the Platform following any changes constitutes your acceptance of the updated Terms.

Rizzio Casino operates as an offshore-licensed online casino. Players are responsible for ensuring that their use of the Platform is lawful in their jurisdiction. It is your responsibility to understand and comply with the laws that apply to online gambling in your state or territory.

To register and use the Platform, you must meet all of the following requirements:

You must be at least 18 years of age, or the legal gambling age in your jurisdiction if higher.

You must be legally permitted to participate in online gambling under the laws applicable in your location.

You must not be a resident of any jurisdiction where online casino gaming is explicitly prohibited.

You must not be registered on any self-exclusion list, including the Australian national self-exclusion register BetStop.

You must not be acting on behalf of another person.

We reserve the right to request proof of eligibility at any time. If you do not meet these requirements, you must not register. If we discover that an ineligible person has registered, the account will be closed and any balance handled in accordance with our terms.

Each player may hold only one account on the Platform. Creating multiple accounts is strictly prohibited and may result in all accounts being closed and any funds forfeited.

You are responsible for providing accurate, complete and up-to-date information during registration and at any point we request it. Providing false information is grounds for immediate account closure.

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your account with anyone else or allow third parties to access it.

You must notify us immediately if you suspect unauthorised access to your account. We are not liable for losses resulting from unauthorised access where you have failed to keep your credentials secure.

We reserve the right to close or suspend any account at our discretion, including where we suspect fraudulent activity, a breach of these Terms, or where required by our licensing obligations.

We are required to verify the identity of all players under our gaming licence. This process is known as Know Your Customer (KYC) verification.

You may be required to submit documents at any time, including: a valid government-issued photo ID (passport or driving licence), proof of address (utility bill or bank statement dated within 90 days), and proof of payment method.

Withdrawals will not be processed until KYC verification is complete. We aim to complete verification within 24 hours of receiving complete documentation.

You agree to cooperate fully with our verification process. Failure to provide requested documentation may result in your account being restricted or closed.

Deposits are processed in real time for most payment methods. Minimum and maximum deposit amounts vary by method and are displayed at the time of transaction.

Withdrawals are subject to identity verification. Processing times vary by method: cryptocurrency and e-wallet withdrawals are typically processed within 0–24 hours; card and bank transfers may take 2–5 business days.

We reserve the right to request documentation verifying the source of funds for large transactions or where required by our anti-money laundering obligations.

All deposits and withdrawals must be made using payment methods registered in your own name. Third-party transactions are not permitted.

We do not charge fees for deposits or withdrawals, though your payment provider or bank may apply their own fees. We are not responsible for charges applied by third parties.

Bonus offers are subject to individual terms and conditions that apply at the time the offer is activated. These terms are displayed clearly alongside each offer.

The welcome bonus is available to new players on their first qualifying deposit only. One welcome bonus per household, IP address and payment method.

Wagering requirements must be met before any bonus-derived winnings can be withdrawn. The standard wagering requirement is 35x the bonus amount unless stated otherwise for a specific promotion.

Bonuses must be used within the time limit specified. Expired bonuses are forfeited without compensation.

We reserve the right to withdraw any bonus, adjust its terms or cancel a promotion at any time. We also reserve the right to reclaim bonus funds where we reasonably believe they have been obtained fraudulently or in breach of these Terms.

Casino play is entertainment. Bonuses do not guarantee wins and do not change the mathematical edge of the games.

All games on the Platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game results are independently audited.

You must play only for personal entertainment. The use of automated software, bots, artificial intelligence or any system designed to gain an unfair advantage is strictly prohibited.

Collusion with other players, manipulation of the Platform or exploitation of software errors is prohibited and may result in account closure and forfeiture of funds.

In the event of a technical malfunction during gameplay, we reserve the right to void affected rounds and return stakes. We are not liable for losses resulting from technical failures beyond our control.

Displayed game histories and account statements are the definitive record of play. If you believe there is an error, contact support within 30 days.

We are committed to promoting responsible gambling. Casino games are entertainment. They are not a source of income and no outcome is guaranteed.

We provide tools to help you manage your play, including deposit limits, session time reminders and self-exclusion. These are available in your account settings and through our support team.

If you wish to self-exclude, contact our support team at any time. Self-exclusion will close your account and prevent re-registration for the duration you specify.

If gambling is affecting your finances, relationships or mental health, please stop playing and contact a support organisation. In Australia, Gambling Help Online is available 24/7 on 1800 858 858.

We reserve the right to close or restrict accounts where we believe a player may be experiencing gambling harm, even without a formal self-exclusion request.

The following activities are strictly prohibited on the Platform:

Using the Platform for money laundering, fraud or any criminal purpose.

Creating accounts on behalf of others or allowing others to use your account.

Attempting to exploit software errors, bonuses or payment systems.

Reverse engineering, copying or reproducing any part of the Platform.

Harassing, threatening or abusing our staff or other players.

Providing false information during registration or verification.

Breach of these prohibitions may result in immediate account closure, forfeiture of funds and reporting to relevant authorities.

The Platform is provided on an "as is" basis. We make no warranties regarding uninterrupted access, error-free operation or the accuracy of information displayed.

To the maximum extent permitted by law, our total liability to you for any claim arising from use of the Platform is limited to the net deposits you have made in the 12 months preceding the claim.

We are not liable for: indirect, consequential or economic loss; loss of profits; loss of data; or losses arising from events outside our reasonable control, including technical failures by third-party providers.

Nothing in these Terms excludes liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

If you have a complaint, please contact our support team at [email protected] in the first instance. We will acknowledge your complaint within 24 hours and aim to resolve it within 7 days.

If you are not satisfied with our resolution, you may escalate your complaint to our licensing authority. Details of the relevant authority are available on request.

All disputes will be governed by the laws of the jurisdiction in which we are licensed. By using the Platform, you consent to this jurisdiction for the purposes of any dispute resolution.

Rizzio Casino operates as an offshore-licensed platform under an international gaming licence. These Terms are governed by the laws of our licensing jurisdiction.

Players are solely responsible for ensuring their use of the Platform complies with local laws. We make no representation that the Platform is legal or appropriate for use in any particular jurisdiction.

Australian players should note that online casino services provided by offshore operators are not regulated by Australian authorities. You use the Platform at your own legal discretion.

We may update these Terms from time to time. When we make material changes, we will notify you by email or through a notice on the Platform.

Changes take effect 7 days after notification unless the change is required by law or our licensing authority, in which case it takes effect immediately.

Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.

For any questions about these Terms, please contact our support team at [email protected]. Our team is available 24/7 and will respond to all enquiries promptly.